FAQs

1. Where are your products shipped from?

Our Products are shipped directly from our suppliers which are located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

2. Where can I contact you?

You can contact us through our "Contact Us" page on our website. Simply navigate to the header of our website and click on the "Contact Us" link.

3. Can I get a refund on my product?

Yes, we offer a 10-day return policy. If you are not satisfied with your purchase, you can request a refund within 10 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us through our "Contact Us" page.

4. How long does it take to process my order?

Please allow us 3-5 business days to process your order. Once your order has been processed, we will send you a tracking number.

5. Do you offer insured shipping?

Yes, we offer insured shipping. If you have purchased insured shipping and your order is lost during transit, we will provide you with a free replacement of the product you purchased.

6. Can I cancel or return my order within the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us through our "Contact Us" page.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

8. Do you accept returns on sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards.

9. Are there any exceptions to your return policy?

Yes, certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us through our "Contact Us" page.

10. How long does it take to receive a refund?

We will notify you once we have received and inspected your return. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.